What does a pickup window mean?

Pickup window is the designated time our movers will arrive at the pickup location. They can arrive at the pickup location ANY TIME in between the beginning of the 4-hour window, to the end of the 4-hour window.

Example: Pick up window is from 8:00 AM to 12:00 PM.  The driver could arrive at the PICKUP LOCATION at 8:00 AM or the drivers could arrive at the PICKUP LOCATION at 12:00 PM.

Our flexible 4-hour windows come with a 30 minute pre-call from our movers when they’re en route.

When can I expect my delivery?

Deliveries are not always direct; However, they are always completed on the same day by 8 PM.

How many miles does the standard service include?

The standard service price includes all mileage up to 25 miles.

25- 50 miles is an additional $39.

51-75 miles is an additional $89.

Above 75 miles –  Give us a call for a custom quote!

Am I allowed to add items to my order?

Absolutely! There are two different ways you can add items to an order.

The first way is to call us and we can add items to your order before your scheduled delivery.

The second way is once the movers are on site, they can use our state of the art mobile application to add items immediately!  We require all items that are added or subtracted from your order, to be signed for so you aren’t getting charged extra without your consent!

How much does it cost?

Our pricing is simple and flat rate! Cost is determined by the number of items being moved.

We have two levels of service:

Inside Service: begins at $169 for the first item

  • Picking up and delivering to an indoor location, such as inside your home or office building.

Outside Service: begins at $99 for the first item

  • Outdoor locations such as curbside, garage, or loading dock. BOTH pickup and delivery must be outside for the outside rate to apply.

What’s included: Rates include the delivery vehicle, labor of a 2-man team, fuel/mileage, basic wrapping, and up to 1 flight of stairs at both the pickup and delivery locations. Standard pricing is valid for orders completed within our service area, booked 2 days in advance, and including single items weighing 250 pounds or less. If your item is heavier than 250 pounds or you need service outside of our service area, please contact us for a custom quote.

What’s extra?

  • Same Day / Next Day: Expedited services are subject to a additional surcharge.*
  • Saturday/End of month surcharge*
  • Assembly: Disassembly and reassembly can be requested for $49 per 30 minutes.*
  • Disposal: Items taken to a landfill are subject to a $45 disposal fee per order.*

*If you need to add assembly or disposal to your order, please call us at 703.229.0400 to book your order.

What services do we offer?

We typically move items such as furniture, appliances, exercise equipment, grills, and TVs or other large electronics. Single items heavier than 250 pounds require a custom quote. We can also move your entire apartment or small office! If you need to move something that’s just a little different, call us and we’d be happy to help you.

Pickup, Delivery & Returns

  • Pickup & delivery for in-store purchases, Craigslist purchases, and much more
  • Return large purchases to a store

Small Moves

  • Home and apartment moves
  • Small offices

Haul Away & Donation/Disposal

  • Bring items to a donation center or landfill
  • (Enter the address of your nearest refuse center/landfill. There is a $45 minimum disposal fee for refuse/landfill orders.)

In-Home Moves

  • Moving items room-to-room or between floors within your home
  • Apartment moves from one floor to another

Need to move a piano? Send us an email and we can provide a custom quote.

Currently we do not move motor vehicles, pool tables, hot tubs, animals, hazmat/dangerous materials, building materials, trash, yard debris, or anything requiring temperature control. 

What areas do you service?

Our standard service area includes the DC metro, Baltimore, and Annapolis metro areas.

If you need to move something outside of our service area, please contact us for a custom quote.

How can I contact you?

If you need assistance or have additional questions, feel free to contact us at any time.  We are here to help!

Emailinfo@pockitship.com

Phone: 703.229.0400

Do I have to tip my movers?

Tipping is never expected. We leave it to your discretion if you choose to tip our teams for exceptional service.

How far in advance do I need to book?

We only ask for a minimum of 48 hours notice!

Same day service is available if your order is booked by 11am, an additional charge does apply.

Next day service is available if your order is booked by 5pm, an additional charge does apply.

What payments do you accept?

We accept all major credit cards and Paypal. Unfortunately we do not accept checks, cash, or COD.

What if damage occurs?

Our teams always do their best to ensure the safety of your items and property. In the event that unintentional damage is caused, please contact us immediately and we will do everything we can to make it right. Additional information about damages or claims can be found in our Terms of Use.

Can I track my order?

You may view details and updates about your order by entering your tracking number through our mobile app at any time.

You can find your order number within the confirmation email.

What if I need to make more than 1 stop?

Do you have two locations to pickup or deliver items? No problem!

Our orders are based on going from A to B (1 pickup location and 1 delivery location). If you need to make a stop in between, simply book your other location as a brand new order.

Ready to ship? Go here for your instant quote. Need the app? Download for iOS or Android.

Feel free to contact us at info@pockitship.com for any questions you may have.  We are here to help!